Refund and Returns Policy

Our Commitment

At rallygoods we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds, exchanges, or returns are accepted.

Eligibility for Returns

General Conditions

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns are accepted within 30 calendar days from the date of delivery.
• Proof of purchase (order number or receipt) must be provided.

Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale or clearance items marked as “non‑returnable”.
• Gift cards, downloadable software, and digital content.

Return Process

Step‑by‑Step Instructions

1. Contact our support team at [email protected] within the 30‑day window to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
4. Pack the item securely, include the RMA number inside the package, and ship it to the address provided.

All return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

Refunds

Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.

Refund Amount

• Full purchase price, excluding original shipping charges, will be refunded for eligible returns.
• If the item was part of a promotional discount, the refund will reflect the discounted amount you originally paid.

Exchanges

If you need a different size, color, or a replacement for a defective product, please follow the return process and indicate that you would like an exchange. We will ship the replacement item after receiving the original.

User Responsibilities

• Ensure the returned product is securely packaged to prevent damage during transit.
• Provide accurate contact information and a valid RMA number.
• Retain proof of shipment until the refund or exchange is confirmed.

Legal Disclaimer

rallygoods reserves the right to refuse a return or refund if the returned item does not meet the conditions outlined above. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (440) 249-1013
• Mailing Address: 286 South Washington Court, Cleveland, Ohio 44155, United States